Read this document carefully since it contains the terms and conditions of sale to whose compliance is obliged when using the “Ushuaïa Official Store” online store. The terms and conditions indicated below will be applicable to the use of Ushuaïa Official Store and to all purchases you make through its website.

These conditions will govern the contractual relationship between you and Merchastyle, S.L. A company with registered office at 07800-Ibiza (Balearic Islands), Avda. Bartolomé Roselló, 18, provided with C.I.F B-57828543.

Any query, complaint or correspondence related to these conditions or to Ushuaïa Official Store must be directed to the contact data indicated on our contact page with us.

Purchase of Ushuaïa Official Store products
_ You can only buy products:
That are available for sale and whose details appear at www.ushuaiaoficialstore.com/en cache
destined for personal use, whether your own or that of the receptors for which you buy the products. Ushuaïa Merchandising, S.L. The right to reject any request for your exclusive choice is reserved (for example, when you consider that the order in question is to be subsequently sold by means other than authorized distribution channels).
The details of the products available for purchase (with price indication, which are understood with VAT included) integrate the file of each item and are specified in www.ushuaiaOfficialstore.com. The shipping costs per order without customs procedures that do not exceed 2.5 kg, for the Peninsula and CEE countries are € 6.31. In other cases they will be determined in the confirmation of the shipment.
All our articles will leave for the delivery of our Ibiza warehouse .MERCHASTYLE, S.L. It will adopt all necessary and reasonable measures to ensure that all details, descriptions and prices of the products that appear on our website are correct when the information is included. While we will deal with all means at our disposal that keeping the online store as up -to -date as possible, the information specified at a given time could not always reflect the exact situation when you make an order.

_ Realization of product purchase orders and conclusion of the sale contract:
Once you have selected the products you want to acquire, these products will be included in the purchase basket.
At the end of the check process, you will click on the “Summary of the order” button to access the order summary page in which you can add or delete units, identify and correct possible information errors. Before making a binding order, you must register for convenience if you want the data for subsequent transactions. You must also indicate if you want invoice and if the billing data are different from who makes the order. You must select the payment media
At the end of the order summary page, you must click on the “Request” button to receive a binding order.
Once you have clicks on the “Request” button, we will obtain an authorization from the Company Company of your Credit Card or PayPal for the amount indicated on the order summary page. This process is the usual procedure that banks follow. If your credit card or transfer is not authorized, the order will not be processed.
MERCHASTYLE, S.L. He will send an e-mail confirming the reception of his product order, which does not constitute automatic acceptance on our request.
Merchastyle, S.L will send you a second e-mail accepting your product order and confirming that the products you have requested will be sent ("shipping confirmation").
You and Merchastyle, S.L will have concluded a contract of sale of the products requested by you. Once we have sent you the E-mail of shipping confirmation and in any case, however, when you receive the aforementioned products.
The sale contract may be concluded in Spanish.
The text of the sale contract will be included will be included in the shipping confirmation e-mail and will be stored by Merchastyle although it will not be accessible to the customer after the conclusion of the contract.

_ Merchandising Usuaía may reject, to your exclusive choice, the processing of the order, or not to be able to proceed with said process, in the following cases, without any limitation:
When the product requested by you. It has stopped manufacturing or is not available;
When the commercialization entity of your credit card or PayPal does not authorize the payment of the purchase price;
When you do not meet the criteria for conducting orders specified at the beginning of this section.

Payment conditions

You can pay with your bank card (credit card) or by Pay Pal. The collection in your bank account will be made to the conclusion of the contract of sale. Payment by credit card or Pay Pal is totally safe. The entire transaction is made in an encrypted manner through a bank validation server using the SSL encryption protocol (Secure Socket Layer), thus, the number of your credit card and the expiration date are instantly encrypted in your computer before being sent to the SSL protocol. No one can use your data without your authorization, since the information is illegible. For greater security, these data are not stored on our server, so you must communicate all the information with each new order.
We accept payments with Visa card, Mastercard.

Returns and cancellation of the order

The conditions for the return and cancellation of the order that are indicated below will be applicable without prejudice to the rights that legally assist you.

Cancellation of the order

You can change your mind and cancel your order in the seven (7) days following the reception of the products. If you decide to cancel your order, we will refund the full purchase price but you must take charge of the direct costs of the return

The cancellation of the order will be made as long as you have previously returned the products of your order in perfect condition. If you do not return the products, we will have the right to charge the products or expenses derived from your recovery.

You will not have the right to cancel personal articles such as underwear, elastic garments or others that are specifically indicated in the file in which the details of each article are established. Nor can the supply of Music CDS/DVDs be canceled without the original wrapping.

Damaged or defective products and incorrect deliveries

You may (i) change your products, u (ii) obtain a full refund if these order products are damaged or present defects once received, or if the products you receive are not the ones you originally requested.

Yo. Change:

When changing damaged or defective products or an incorrect order, we will send you the replacement items free The order products in the state in which you have received them.

II. Refund:

When it returns damaged or defective products or an incorrect order, we will refund:

The full purchase price
the expenses related to the sending of products to their attention.
The expenses related to the return of the products to our attention if you attach a copy of the original receipt that you obtain from the messaging company.

How to return products

To return the products, you can send them to the free address indicated below. To return the products, you will need the following information:

A copy of your order confirmation e-mail indicating your operation reference number
Delivery documentation including your delivery number.
A completed product return form (warehouse phone +34 971 304 986)
If you return the products by messaging, we remind you that:

Your package may take up to 7 days to reach us;
Returned products will be processed within five (5) business days from receipt (excluding Saturdays);
You must adopt the necessary precautionary measures when packing the package and send it to us so that the products do not suffer damage during the journey;
You must obtain and conserve the proof of the shipment until the time you receive reimbursement or change.


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How to contact us

E-mail: web.collection@ushuaiastore.com

Telephone: +34 971 30 49 86
Postal address for returns by mail: Jaume I Odysseus building s/n, San Jordi 07817 Balearic Islands


Ushuaïa Merchandising reserves the right to:

Modify or cancel, temporarily or permanently, the service provided through UshuaiaOfficialstore.com (or any part of it) with or without notice. Merchastyle, S.L will not be responsible in front of you or against other third parties for such modification and/or cancellation;
If, despite the modification of the terms and conditions and/or the delivery conditions, you continue to use the service provided through UshuaiaOfficial Store (or any part of it) after this modification, it will be considered that it has given its conformity to said change. You will be responsible for verifying the conditions regularly in order to determine if any change has occurred.
In the event that Merchastyle, S.L modifies these conditions, your order will be subject to the conditions in force on the date and time on which you made your order. You may request a copy of the current version of the conditions via e-mail to the address: web.collection@ushuaiastore.com

In the event that any part of the terms and conditions is declared illegal or inapplicable, the affected provision will be considered eliminated, fully in force, the remaining provisions of the aforementioned terms and conditions.

The contract of sale concluded between you and our company will be governed by Spanish legislation. Any conflict related to the terms and conditions must be resolved in the courts of the place where your domicile is.